As most of us know, a toll free or 800 number is a special type of phone number where the caller is not charged and the cost is recoverable from the called party. The caller or the one who has the toll-free number is obliged to pay a fixed monthly subscription plus the real expenses of use, cost of trunk lines, etc.

There is no doubt that toll free numbers have added a new dimension to business communication and many businesses, regardless of their size and scale of operations, have come to see 1-800 numbers as a powerful marketing aid. Customers and business partners are encouraged and motivated to call more often as these are free calls and this provides an opportunity to build an effective relationship with customers.

It is widely recognized, and further proven by marketing surveys, that advertising and sales promotional literature containing 800 numbers attract more than twice as many responses as those mentioning only standard telephone numbers. The increase in the number of inquiries obviously means more sales orders and higher turnover. Psychologically speaking, a potential customer is more likely to contact the company that provides a toll-free number than one that does not.

With the economy slowing down and competition getting tougher, business companies are constantly looking for more effective marketing tools to stay and survive in business. Unlike earlier times, customers are also reluctant to pay for phone calls when making preliminary inquiries about a product or service. Aside from this, with the rampant use of 1-800 numbers, potential customers have also started to expect toll-free numbers in commercial advertisements and ignore the ones that only mention standard phone numbers.

Toll-free numbers have proven to be a boon for small and medium-sized businesses due to their affordability. In addition to providing a toll free phone number, it usually makes the customer believe that they are dealing with an established and trustworthy business company.

Another great attraction of the 800 number is that it is portable. If you change your business for any reason, your customers can still reach you on the same number and therefore there is no risk of losing customers. Also, with an 800 number, you don’t need to be tied to your office desk but can also attend outdoor activities as calls to the toll-free number can be forwarded to your mobile phone, email address or home phone. House.

Toll-free numbers are easy to get and are now available with a host of advanced features. These include the feasibility of audio conferencing, professional voice announcement feature, call detection, call monitoring, call recording, auto attendant, call forwarding, etc.

Toll-free numbers can work wonders for all your business communications and help you expand your customer base, improve customer relationship management (CRM), provide faster and more efficient customer service, improve your company image and improve the overall performance of the company.

Businesses, particularly small businesses, are constantly looking for newer and more innovative marketing tools and techniques to stay and grow in business and resist ever-increasing pressures from larger corporations. Businesses that are ambitious and determined to grow can’t afford not to give their customers the benefit of 800 numbers.