Vital Recovery Services is one of two wholly owned subsidiaries of Atlanta-based accounts receivable management outsourcing company Vital Solutions, Incorporated (VSI). According to the company’s website, VSI’s Vital Recovery Services arm is a “fully licensed national third-party collection agency that performs bad debt recovery and skip tracing services.” Skip tracing is a process in which people who have disappeared can be quickly found. Vital Solutions, Inc. was founded in 2002 by Chris Shuler and Chris Gugala, who have a combined experience in the debt recovery industry of over 40 years. They have 30 clients and post $3 billion in annual placements.

Over the years, there have been complaints about the company’s tactics, including harassing phone calls and threats of lawsuits; however, the company’s website states that its number one goal is the fast and successful recovery of accounts receivable from its customers in as friendly an environment as possible.

Specialized services

Vital Recovery Services will put together a program to meet the needs of any client looking to recover bad debt, but they specialize in the following industries:

automotive financing

Credit cards

utilities

Communities of Owners

Government Municipalities

Vital Recovery Services has been a member in good standing with the Better Business Bureau (BBB) ​​since November 2002. The BBB has given Vital Recovery Services an A+ rating, its highest rating. Vital Recovery Services is also a member of the American Collectors Association, Electronic Payment Associate, and the Gwinnett Chamber of Commerce.

consumer complaints

Although Vital Recovery Services is accredited by the BBB, the office processed 133 complaints in the last 36 months against the debt collection company. According to the BBB website:

“When considering complaint information, consider the size and volume of business transactions and understand that the nature of complaints and a business’s responses are often more important than the number of complaints. The BBB processed a total “Of 133 complaints about this company. (Vital Recovery Services) in the last 36 months, our standard reporting period. Of the total 133 complaints closed in 36 months, 63 were closed in the last year.”

Many customers have complained of constant harassing phone calls from early morning until 9pm. Others have complained of threats of prosecution. Of the 133 complaints the BBB received, 108 were related to billing and collection issues.

Know your rights

Third-party collection agencies, like Vital Recovery Services, are dedicated to doing what they can to collect bad debts from their clients. The best strategy for the consumer is to know their rights. Familiarize yourself with the Fair Debt Collection Practices Act when dealing with any collection agency.